☞ Foreign investors and all companies registered as foreign-invested companies in Korea.
☞ Through any convenient means, including e-mail, the Ombudsman’s website, phone, fax, Twitter and in person.
Companies can also receive on-site assistance from consultants of the Office of Foreign Investment Ombudsman.
☞ Nothing. The entire grievance resolution process, including consultation and assistance, is free.
☞ All fields, ranging from corporate management to the living environment of foreign investors. Exceptions include private disputes between companies, sales of individual companies, requests that contradict global standards and matters that unfairly influence other companies or industries.
☞ Other than for the purpose of resolving the problem, all grievances filed are kept strictly confidential and not revealed to any third party, pursuant to Paragraph 5, Article 15-2 of the Foreign Investment Promotion Act.
☞ Absolutely not. The Ombudsman’s Office seeks to resolve grievances from the foreign investor’s point of view. Also, cases involving government agencies can be handled anonymously at the request of the filing company or if deemed necessary.
☞ A Home Doctor will keep the company informed through every step of the resolution process and receive other inquiries at any time.